Our department had a meeting about how we were going to improve our internal processes. I chimed in and said, that's all fine and dandy, but will those process improvements extend outside our department? If the Business Analyst sends over crap requirements, all our process improvements are for naught. All departments in the chain have to be part of the process improvements for such to work.
They had no answer for that. I guess that is one reason why I don't get promoted, I have the annoying trait of popping bubbles.
Quality has to have top-down urgency. But too many mid and top tier executives fail to understand that need, let alone their role in driving such forward.
^THIS!