I have no idea who is right, and who is wrong.
Yeah, it doesn't show how the woman became upset or her baby got bumped or whatever it was.
I am suspicious of the story because the reporting mischaracterized the part we did see--so I wouldn't trust them one what we can't (they said the employee threatened to start a fight, but in fact the employee was responding to a threat from a passenger who had threatened to "deck" him).
I’d be happy if the news would show how ‘awful’ the majority of the public is to deal with today.....you eventually can’t help but have the mindset everyones going to be a problem and then be delighted when you can finally serve a “normal” customer..the contrast is stark!
I’m so happy I’m out of it!
I’ve never seen a US airline allow a stroller in the cabin. They always have to be left at the end of the jetway and you carry the child from there. (Rules seemed to be a bit more relaxed in more free countries such as Russia)
So if she rolled the stroller right on to the plane, I can see the stewardess taking it away from her.
It is very clear who is in the wrong. That flight attendant acted in a highly unprofessional manner, and he may just have forfeited his job. Even if the passenger called his entire family unnameables, the flight attendant should have held his cool. Unfortuntaely, this will cost him.
Strollers are a tripping hazard at best. And in case of turbulence or some sort of emergency, they could be a lot worse than that. Passengers need to use their heads for more than just a place to hang their headsets.
Just some observations from flying in the early 1980s and today:
- In the 1980s...people dressed appropriately. Today, about 10-percent of passengers are wearing jogging gear or some slut-attire.
- In the 1980s...you had ample knee room. Today, you have to pay extra to get real leg room.
- In the 1980s...people could smoke and relieve stress. Today, people drink to excess to relieve stress on the flight.
- In the 1980s...you rarely ran across doped-up passengers. Today, I’d would take a guess that 10-percent of most passengers are on some kind of tranquilizer or opioid.
- In the 1980s...generally, the worst that might happen to you was the loss of luggage upon arrival. Today, you might have a hundred possible bad things that could happen on one single leg of a trip.
She was likely inadvertently non-compliant or holding up the line and the attendant over reacted or actually pushed her.
What you can see on the video is a captain standing there like a bump on a log. That situation could have pretty easily been contained by him taking control of things.
That is, helping the lady to her seat, having attendants get her a coke or bottled water, walking right up to the phones recording and people and saying, “I didn’t see everything, but let’s get everyone settled in and I will get to the bottom of this for everyone at the end of the flight.”
Simple rule of thumb: