If I was a Tech Clerk and got a call like that one, I would presume the customer was involved in something illegal.
I would presume it was either theft or drug trafficking or child abuse of some kind and tell my Manager.
Of course, we are talking about customers of computer goods, including all kinds of people. Maybe this sort of call is not that unusual when a customer get’s frustrated about their laptop or phone. I can only imagine the calls The Geek Squad at Best Buy get every single day.
If somebody gives you an old computer, but asks you to wipe the hard drive first, you are likely to do it or have it done. It is a common program that all computer techs have, and many tech-savvy individuals.