I want to give Amazon a pat on the back.
I recently ordered some water filters for my fridge. Ordered the wrong ones. Entirely my fault. I’m 74 for the first time and I’m taking it kind hard.
When I called Amazon to see if I could return them, they told me not to return them, but they would refund my $50 anyway, which they did, while I was on the phone.
Will you let us know if the second go-around is easier?
I hope you enjoy your tumultuous first trip through, FRiend!
Same thing happened to me recently. I was returning a portable fence I intended to use for kittens but it was more appropriate for puppies. Amazon did not want it returned and refunded the money immediately. I gave the it to the humane society which was glad to get it. Item was about $50.
I roast my own coffee beans.
I order almost all of my unroasted beans from Amazon because they have an excellent selection for the best price.
Last year, I ordered a 3 lb bag of unroasted beans and they arrived on the very date they were to expire (unroasted beans are generally good for a year or so).
I contacted the seller, who replied there was nothing they could do. So, I contacted Amazon and requested a return.
Amazon told me to keep the beans and they refunded the full price I paid for them.
That’s customer service.
I had a similar experience. I mistakenly ordered 2 instead of 1 of an item. When I asked how to return it, they told me to keep it. No problem.
While I’m here - I frequently order from Walmart.com. I got an order of canned food and personal care items that looked like an elephant had stepped on them. They were OK to use, but I thought I call and mention that they weren’t prepped for shipping very well. Walmart told me to keep them and sent me a whole new order (and it was a lot), for free.
I bet there are a lot of people who order 2-3 of an item to see if it fits, don’t like the color when they see it in person, etc. I try to think about my choices and read the reviews. If I feel uncomfortable, I don’t order. Simple. I rarely have a return.
I got a slightly damaged windshield frame from Amazon.
They said to keep it and I got refunded. I was able to straighten the frame to use it and bolt on right.
That all reminds me of the old Jay Leno stand-up routine about his father returning the broken, rotted toilet seat with a Lifetime Warranty.