Microsoft is now an Indian company and all the negative traits that go with it.
This is the 4th time since September that Microsoft has had outages. 3 in the USA that I am aware of. The company I work at switched over to Office 365 last year and our email is on Microsoft servers. The biggest complaint is the slowness of getting mail, losing contacts, not able to log in, the extra step to authenticate when you check email outside the company domain.
Office 365 down: Microsoft not working leaving people without email and other crucial internet services
https://uk.news.yahoo.com/office-365-down-microsoft-not-170800054.html