Baloney. They are union jerks killing Wyatt was the best airline out there. When the culture there was heavily “Texas” it was in its glory.
Now they have riff raff in places like Philly, New York, California, Florida, that laugh at that customer service ethic.
I’m not really tracking with what you’re saying, but I think I was pretty clear that there is definitely a dark and shitty side to them. And, while they can do some positive things, the bad usually far outweighs the good. They’re losing their place at the table and they know it.