Southwest used to be known for its high employee satisfaction.
why would workers sabotage their own good thing?...
And probably would be still if the union did not try to strong arm them into not using outside contractors.
The union wants a monopoly on maintenance for the airline so that they can further tighten the death grip and extort even more money from them. The union sees the airline as a profit center and not an employer.
This strong arm action by the union even further and faster paints Texas blue.
Herb Kelleher is rolling over in his grave.