I wonder if they wanted her to call security and explain the situation first so they wouldn’t be exposed to a hostage extortion/bank robbing scheme?
Freegards
Then her supervisor whom she asked before going out to the parking lot to give the man the money should have said.
If this does not result in a firing higher up it should result in a lot of account closings. Were I a local business I would take the opportunity here to close my accounts, move to another bank, and then advertise my support for the local citizen.
Pandering?
Maybe. But it’s my honest first reaction and our family business here moves accounts from time to time because the local banks seem to treat new customers better than longtime customers for some bass ackwards reasoning.