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James worked to help Marc Eugenio, a Clackamas resident, get access to the more than $1,000 that should have been in his account before telling him to go to his local bank the next day to get the money cleared by a manager.

That's what the article says. It doesn't say he did have it. Only that he was "supposed to." Later he calls the bank when he can't get the money and asks for her specifically to say he needed $20. She leaves work to give it to him.

Even if on the up-and-up, that situation sounds to too close to someone working a scam. It's $20 today, but maybe in a month he calls (because now he has a presumed friend in the bank) asking for her to help out with just a little more. Or maybe next time it's someone else with a hard-luck story and things don't go so well for her when she tries to help out. We'll never know because the bank didn't want to find out.

I wish her the best, though. If an attorney helps her with a case, I'd love to know how it all turns out. I hope Eugenio got the payday money, too.

She did not sound like a teller, but knew his paycheck was being held. Both she and her supervisor must have both been on the same page, as he was a customer of their bank. He was not a STRANGER asking for help. And he was stuck, even though a bank had $1000 of his paycheck that would be released later. They appeared to have access to verify that info. I’m sure those are the facts a seasoned supervisor and a senior bank employee would take into account.

I would not use US bank if you paid me...unless it would make my loans 0% with no fees. I like my credit union and they know me by sight.