[glennaro]

Normally you can request an investigation through a bank's website for fraudulent charges or withdraws. Start with that if you haven't already.

Best to do everything in writing/over the internet so that you have readily available records.

Allow the bank time to respond. If it's not resolved to your satisfaction, see if there is an appeals process. If so, follow it. If appeal is denied, then I'd start making calls right up the line starting with the branch manager.

Be sure you have your story straight ... and DOCUMENT EVERYTHING including phone calls. This is how I would start out.

[Responsibility2nd]

Be sure you have your story straight ... and DOCUMENT EVERYTHING including phone calls. This is how I would start out.

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I work in banking. I put out fires like Chickensoup is talking about. I’m a few levels up from Customer Service.

I cant tell you how many times I talk to people. I really believe they have called and spoke with our CS people several times. And when they can’t tell me who they spoke with, I tell them....

Then you wasted your time. You didn’t write their names down? Then I can’t go back to that person for info or help.

If you don’t write it down - IT DIDN’T HAPPEN!!