They love to damage large checked bags. Breaking off wheels etc. But the stuff that really gets these morons going are the obvious gear cases like musical instruments, hunting gear and skis.
I remember collecting a large suitcase when I arrived back at LaGuardia Airport in NYC and finding significant ripping of the fabric around the zipper in this brand-new, never before used bag I’d purchased for my trip. When I approached the luggage claim people, the black woman behind the counter could hardly contain her laughter at my situation. She only reluctantly gave me a number to call. I also noticed she made a big effort to hide her name tag from me. I asked for the supervisor. He was no better than her. A matching pair of slugs, complete wastes of salary. I later wrote the airline, pointing out to them that they were in deep financial difficulty and did they really need these two representing them to the public? I received a letter that the two outrageous slugs would be dealt with, although it did not specify how. Plenty of decent people need jobs. These two needed jail time.