You and I are in the same boat. Been doing this a long time, and although I like what I do, I am done with hand holding people who claim to be engineers, lawyers, and well educated people who can’t remember their passwords or add paper to a printer.
It has become pathetic.
I’m been on the education side of IT for 25 years. All the Ph.D.’s in “education” are some of the most clueless users ever. Teachers are a little better, but not much. You would think that the younger ones, who I know have had access to computers for years would know stuff....NOPE