I only use the app to order. I can take my time, know that it gets entered properly in the system, and they have many rewards and deals to boot. I don’t understand why anybody would not use it, unless they don’t have a phone with them.
Because apps use up a lot of memory.
My phone has apps important to me that use a huge amount of memory and I can't clog up my phone with merchant apps.
Snowmobile trails for 3 states and one province, topographic maps for the north east, ATV trails, etc.
A lot of this is for areas with no cell service, so I need the info in my phone.