There seems to be over the past year, a coordinated effort to collect all American’s health records.
Recently I’ve been getting phone calls at any time of the day or night which I ignore.
One call came in at 6 am Saturday morning. A few days later I took a chance and called the number back. The man spoke in a rushed haphazard manner and you could hear other people in a call center calling and delivering the same script.
I couldn’t hear him well because of all the other call center staff. UHC normally doesn’t sound like that a all.
I was wondering what was going on and didn’t speak for a moment and I could barely hear him above the noise so he abruptly asked, “Can you hear me” to which I replied, “Not really, there’s so much noise behind you.”
He then blurted, “Do you have diabetes?” as if the fact I just said I could barely hear him was irrelevant.
I don’t have diabetes in my medical records. He must not have access to the medical side of my personal information or he would know that. Why would UHC call their members and ask if they have diabetes?
He sounded Indian, as did those in the call center behind him. He was unaware of how suspicious and unprofessional this line of conversation was.
I hung up.
I suspect the UHC staff knows all about their latest breach or that user identity information really was stolen in the prior breach, and so they act like it doesn’t matter to de-escalate concern as if to say, “We’re not worried, so you shouldn’t be worried.”
They want you to say YES. They record your voice saying yes to whatever they ask you. It’s a hack.
Never answer phone to unknown number and say yes when they ask you a question if you do answer it.
Yes, it is all very strange but still no surprise considering the times we are in. Someone has said, “The problem is not that we are paranoid; the probelem is that we are not paranoid enough.”