When low-income Arizonans report problems with their welfare payments or food stamps, they call a toll-free number provided by the state.
A helpful person in India or Mexico answers.
Under a seven-year contract totaling $30 million, calls from Arizona go either to an automated answer line, where most questions are resolved without human intervention, or to call centers abroad, where low-wage labor cuts the cost of providing live responses."
Caller in Arizona: This is Rico Ramirez - I HAVEN'T GOT MY WELFARE CHECK!
Welfare Agency Employee (in Mexico City): Senior - Si Hable Expanol? We show your check is now coming to Mexico.