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Mexicana de Aviacíon Gets a Frequent Flyer
www.fredoneverything.net ^ | May 31, 2007 | Fred Reed

Posted on 06/09/2007 9:53:08 PM PDT by teldon30

It was May 29 and I was coming through Houston on the way back from the Galapagos—kind of long-way-around routing, but what the hey. I’d gotten up at three a.m. in Quito to take the flight out so I was running on coffee and hope. My flight, Continental 2099, left at 2:20. I was ready to get back to Guadalajara. Swarm aboard the Embraer, fasten seat belt, haul out book.

Normally the stews go through the usual about overhead bins, seatbelts, and the rest. They have to do it, everybody has heard it a thousand times, but the crew is polite about it.

Not this time. The pilot, a woman, got on the horn in a nasty voice and began dressing down the passengers as if they were recent arrivals at a reform school. We got a lot of stuff like if we didn’t sit down “I’ll yell at you, which is fun for me but…not so much for you.” In a joking tone, this would have been over the top—you don’t lecture adults you don’t know as if they were feebleminded louts—but she wasn’t joking. She was bullying. We got more of this as the flight went on. “Don’t get on my enemies list.” And then (why was I not surprised?) “You’ve got a woman driver, and I’m a little reckless.”

“Just fly the plane and shut up, how about?” I thought.

They were nothing short of poisonous, uniquely so in my experience. In forty years of fairly heavy flying, I have never run into an obnoxious pilot nor, really, an obnoxious stew. Sometimes they look tired and exasperated, as my god who wouldn’t be in their job, and infrequently a tad cranky. Though on thought I do remember one exceedingly disagreeable stew, a guy, on American. That’s total for forty years.

This was something new.

Who the hell did the dyke-bitten little bitch think she was? Air passengers aren’t ill-bred children in need of discipline by some snot-nosed drill-sergeant wannabe. They pay good money to fly from A to B. That’s all they pay for. If they wanted to be treated like first-graders, they would presumably repeat first grade.

Why do these sorry twits behave as they do? In part because the American zeitgeist encourages them. American women usually carry The Chip, the anger that so many have. They’re not going to Take It, whatever It is. They seem to be looking for some of It not to take. Some seem to equate bitchiness with manhood. Men of course do not behave that way, the cost of dental restoration having become prohibitive.

But they do it in large part because they can. In the first place, what can a passenger do? Write a letter to Continental? The result would be a mouse-click form letter: “We at Continental appreciate your comments and will look into the issue you have raised. We strive daily to provide the best….”

In the second place, I suspect that nobody at Continental is about to discipline a female pilot, who would immediately file a five-million-smacker H-and-D suit. (Harassment and discrimination.) The airlines are desperate to stuff women into cockpits, which would be fine if these were required to meet the same standards as the men, to include being civil. Any female pilot knows she can face down the CEO if she needs to.

So far as I know, only North American women are forever coiled to strike. I meet all manner of women from other countries—Mexico, France, Israel, Italy, Thailand, China, on and on. Many have responsible positions, run their own companies, what have you. If you gave them a hard time, you would probably get one in return, but they default to civility. Which is all that is required.

In times past, unpleasant behavior had unpleasant consequences. Officials of many sorts had to wear name tags and, if the people upstairs got a lot of complaints, the responsible party would hear about it. Now, no. Management is afraid to discipline people who fall into the various categories of special privilege.

In the Galapagos I was aboard the Santa Cruz (which I recommend). I’d arrived in Quito expecting to do a week on horseback in the mountains, but that fell through. By dumb luck the Santa Cruz had a cancellation so I grabbed it.

It’s a sizeable ship, carrying I think about eighty passengers, who have to be put into Zodiacs twice a day to go look at big-ass turtles. Of the three officers who ran this complex dance, two were Ecuadorian women. All three were unfailingly courteous. They were also efficient and solved the problems that invariably come up as people lose things, can’t swim, want to do something else, and such. Everything worked because they knew what they were doing and did it well. But they weren’t bitches.

My group had as guide Joanna, a native of the Galapagos, twenty-seven, a complex mixture of Spanish, Chinese, and Indian, who had learned English in eight years of working as a guide. She had a larger vocabulary in speaking than most American college graduates do in writing. I say this carefully, without exaggeration. Her husband, a Swiss, was helping her learn German. When I corrected her English, as she requested, the corrections immediately showed up in speech. She knew her biology cold, having picked it up by reading. In short, she was an impressive self-made young lady. She knew the islands as most of us know our back yards.

Every day she took about fifteen people, averaging over twice her age, to the islands. To do this she constantly had to tell people what to do, including the guys who drove the Zodiacs. She (like the other guides, probably half of whom were female) was completely in command, and had to be, as otherwise people would have been falling over cliffs, stepping on sea lions, and drowning themselves.

And she did it without a trace of the aggressive abrasiveness of that godawful Continental creature. It is perfectly possible to be a woman, to have a job carrying large responsibility, to handle subordinates and the public, without being a mouthy termagant in a padded jockstrap.

When you fly Continental, the telescreens descend and you get a message from the CEO about how dedicated the airline is to improving service, etc. He could start by telling that crew to cut the lip. Or have their vocal chords removed.


TOPICS: Editorial; Miscellaneous
KEYWORDS: badservicewaaaaa; galapagos; meanlady; someoneisupset

1 posted on 06/09/2007 9:53:13 PM PDT by teldon30
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To: teldon30
Ooops, I dropped my context and can’t find it.
2 posted on 06/09/2007 10:00:10 PM PDT by operation clinton cleanup
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To: teldon30; Paleo Conservative
With all due respect Fred, Continental has its faults, but the service is NOWHERE near as surly as US Airways (combining the worst of Allegheny, Piedmont, and America Worst) or Delta. Have zero complaints about Continental myself, except for the interminable delays when you fly out of Newark during the week.

Haven't flown Mexicana in awhile, but had some lovely attendents when I did.

Fave airlines are Lan, Cathay, and Emirates, the latter of which I flew only once. Had a VERY negative experience on Ryanair, so they are on my personal sh-tlist right now.

I just booked my fall vacation to Spain this year. Although I swore I would never fly them again, I found a $425 round trip to Madrid from PHL. The worst airline flying out of the worst (US) airport, but the price was right.

I've thought of creating a "frequent flier" pinglist, but can't maintain it due to, uh, frequent business trips.

3 posted on 06/09/2007 10:00:12 PM PDT by Clemenza (Rudy Giuliani, like Pesto and Seattle, belongs in the scrap heap of '90s Culture)
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To: teldon30

In the 1970’s and 80’s I flew a lot...a whole bunch. I recall just such an incident happening at the hands of a “Stewardess” once. The pilot was male, but I guess he could have cared less. I was ticked at the attitude, but I wanted to get on to my destination and take care of business, so shined it on.


4 posted on 06/09/2007 10:04:45 PM PDT by rockinqsranch (Dems, Libs, Socialists...call 'em what you will...They ALL have fairies livin' in their trees.)
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To: Clemenza

I agree on Cathay. One bumpy landing into Hong Kong, but it wasn’t really that unsettling (being in an airliner on final in West Texas during a sandstorm is worse). Also, Vietnam Airlines had courteous service and, with the exception of the ATR-72 pilot into Dien Bien Phu, decent pilots.


5 posted on 06/09/2007 10:08:18 PM PDT by Army Air Corps (Four fried chickens and a coke)
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To: teldon30

Stew? LOL! Haven’t heard anyone say that since the 1970s.


6 posted on 06/09/2007 10:14:52 PM PDT by Kirkwood
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Cool, somebody that’s not afraid to use language.


7 posted on 06/09/2007 10:21:50 PM PDT by wastedyears (Check my profile for links to anti-illegal immigration T-shirts.)
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To: teldon30

This is why girls can’t live with their mothers. Ususally, mothers hide this side of themselves from the boys. Your pilot must be going through, hmmm, middle age and her control slipped.

All daughters know this side of mom and they roll their eyes in disgust as their brothers live their cushy lives in ignorance of the real woman who mothers them all!


8 posted on 06/09/2007 10:23:59 PM PDT by donna (...gay couples raising kids. That's the American way... -Mitt)
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To: operation clinton cleanup
“Who the hell did the dyke-bitten little bitch think she was?”

Sounds to me like someone is a little cranky about women in places of authority - dare I say, man jobs?

And the crap about American women carrying the chip? Hello? Ever been overseas? I’ve heard boorish crap in about 30 languages, and frankly I think American men are the worst offenders — and I’m an American man. This author needs to check his ‘tude at the door.

9 posted on 06/09/2007 10:42:37 PM PDT by stormer (Get your bachelors, masters, or doctorate now at home in your spare time!)
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To: stormer

If passengers act like children (and they do), they must be treated as such. The writer of this article must have spent most of his time in first/business class.


10 posted on 06/09/2007 10:53:13 PM PDT by operation clinton cleanup
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To: operation clinton cleanup
Hey - I resemble that remark. Full disclosure - I fly overseas a couple of times every year - and not a hop over the pond from NY to London. Try Seattle to Windhoek, Namibia. Around 26 hours flight time with about 10 layed over in such garden spots as Atlanta, the Cape Verde Islands, and oh so charming Johannesburg. Moral of the story - if it’s more than about two hours, I’m up in the front cabin. Life’s just too damn short.
11 posted on 06/09/2007 11:26:50 PM PDT by stormer (Get your bachelors, masters, or doctorate now at home in your spare time!)
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To: teldon30

My Continental schedule shows that the airplane that day was a Boeing 737; not an Embraer.

What else is the writer confused about on this story????


12 posted on 06/10/2007 12:38:36 AM PDT by aviator (Armored Pest Control)
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To: aviator
Well, for one, all Continental Embraers (and I fly on one an average of once a week) use a CD for the safety announcements, all the Flight attendent does is mimic how to tighten their seat belt, put on the mask etc.

Only very, very rarely have I heard the pilot(s) make an announcement before pushing back and only then when it was either bad news (delays) or a maintenance problem that required us to get off the plane for a few minutes.

I average around 100k miles per year on Continental and have never had anything remotely like this happen. If something like this dod happen, I'd file a report with the airline and with the FAA (or NASA, I think that they handle that stuff now) as soon as I landed.

13 posted on 06/10/2007 7:50:49 AM PDT by par4
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