Posted on 06/20/2007 11:39:18 AM PDT by JZelle
Former XM Satellite Radio customers say the D.C. company has made it difficult to cancel their radio subscriptions.
XM estimates that about 5,000 subscribers canceled their subscriptions in protest of the satellite radio provider's decision to suspend the shock jocks of "The Opie & Anthony Show" after the duo aired a segment last month in which a guest talked about raping Secretary of State Condoleezza Rice, first lady Laura Bush and Queen Elizabeth II. The show returned to XM airwaves Friday after a 30-day suspension.
Opie and Anthony fans, angered by what they describe as censorship, have saturated Internet message boards with accounts of their difficulties in canceling XM, with some going so far as to record their calls with customer service representatives and post the videos on the Web site YouTube. Others have filed formal complaints with their state attorneys general to ensure their subscriptions were canceled.
Nearly a dozen of those interviewed said they encountered hang-ups, arguments from XM representatives and unsolicited promotions when they tried to cancel their service.
(Excerpt) Read more at washingtontimes.com ...
I'm not renewing when my XM exprires.
Sounds like you need to call to cancel. I’m always wary of that policy for exactly this reason.
Well, I’m so old, I don’t even know what XM is, nor do I care.
I wouldn’t pay for any garbage radio show, even if it was beamed from mars.
I insisted on paying with a check, and at a special promotion rate at that.
DONT give them your credit card.
If you get a yearly subscription (and possibly this applies to all of their subscriptions), XM automatically resigns you for another year the moment the original time period expires. Its website said you could cancel online, but as soon as I tried, they told me I had to call. I dumped XM in March...I liked it, but it wasn’t worth the investment to me. I didn’t use it all that often. They still send me “please come back!” mail.
Sirius processed my cancellation quickly and easily.
don’t you just go buy a prepaid itunes card at walmart or somewhere?
I’m so old, I haven’t bought a record in 20 years either.
I wouldn’t pay for the crap available today.
That gets a bit embarasing when going to dixie chick disk burning rallies, and I don’t have anything to toss on the fire...
its like trying to dump AOL
I don't think either has mad a profit since they have been in business.
Back in 2002, my new Chevy truck had it in there already with a one-year plan paid for.
Recently the two companies have tried to merge into one, but face bureaucratic red tape.
Now that problem I have run into before. I paid for an account with a credit card. Once they have the number, they keep on renewing it automatically, and you have to fight to get them to cancel. A year later, I had a charge again renewing that account.
Finally I cancelled the credit card. (the best sure fire thing to do)They send you another card real quick.
Very easy to cancel —call credit comany -—and tell same you lost xxx credit card-new card arrived in 5 days.
What's AOL?
I admit that i’m addicted to XM. Here in central VA, you lose radio signals when you drive 10 miles out of Lynchburg. Now I have it in both cars and in my office.
Didn’t know Opie & Anthony were even on XM, nor do I care. There are plenty of other things to listen to.
I love XM. It’s a great value.
“DONT give them your credit card.”
I found that by giving my credit card on things that I may want to cancel later is the way to go. Just call the credit card company and no longer authorize the payment. Done! You get a few letters, nothing big.
Yes.
Dumping XM because you don’t like the politics of one of their channels is like tossing your DVD player because you don’t like Barbra Streisand videos.
I have Sirius, and love it.
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