i dont like some of the dealers either ; thought the last one actually was pretty decent. Bought car over internet/email with about 9% disc off msrp and sale went down smoothly just as promised.
i am quite fortunate to have an independent toyota-certified mechanic whom i know personally. Will use him instead of dealer even for first 2 free maintenances that now i will pay for. Everyone should try to find an independent mechanic thru church, work or friend. Keeps the good mechanics busy with good cutomers.
That is what my daughter has done, but (as you can see) there are some things that you need to get from the dealer. It’s obvious that the dealer is discriminating about what they charge according to where you have your work done. The fact that this dealer actually falsified the labor record on my daughter’s seat belt replacement (she caught him) and then taunted her over how often she used that dealership was simply outrageous.
And the fact that my friend has had similar problems with her dealer and her van says “consumer beware” when dealing with Toyota repairs.