They turned off their customer base by selling crap.
They did. They were never a store I favored, but they used to have some reliable brands for decent quality and style clothes, nestled in separtate areas. Now, the one around here is a mess with no logic to its displays.
I was in a JC Penney store after Thanksgiving, it’s not the same JC Penney we have come to know. The stores look like crap! The reminded me of a KMart. Kinda sad.
Been a lot of complaints here about JCP but I got to say that I was in a Macy’s earlier this week that was worse than any Penney’s I’ve ever been in. Worst service I’ve had anywhere in years. Cloths stashed about with no organization about them. Empty racks and fixtures.
It was eye opening. Made the last few visits to JCP seem like high class shopping sprees.
At one time they sold good quality clothing. It seems that poor management may have doomed them.