I am thoroughly convinced that the IRS is just as much an enemy of the people as ISIS.
They should all be dealt with accordingly.
Their tax software is broken junk, and they apparently don't have any tax analysts on staff.
They DO have hundreds of "customer service" representatives that will get to your phone call after 40 minutes or so, in order to tell you that their lone tax analyst needs another 45 days to look at your "complex" return, which their junk tax software kicked out into the "strongarm the taxpeasant" pile...