“That way, the consumer would be informed as to how the insurance company operates”
All one needs to see is no report, just distribute pictures of the campuses in every city/state that these firms operate, as an example, Blue Cross / Blue Shield.
The one here in JAX is massive and in several places around the city.
http://billyatesphotography.photoshelter.com/image/I00003jUkp10WpJE
The above image location is but one of the three locations in this city. Nice to know you are paying for all of that infrastructure, nevermind the salaries of everyone in it. the sorry thing is that I would wager that most in there are tasked with pushing around government paperwork.
“one here in JAX is massive “
Yep. And if the number of claims processed were dropped to .0001% because they no longer had to deal with routine care, that building would probably vanish.
Even with automation, you still need bodies to check for fraud, answer calls, work the IT infrastructure...