Having been with BoA for many, many years I can say I’ve noticed the cut backs.
Seems like every year they find a way to shave more money out of my accounts while cutting back on services.
I’m not an on line or debit card person. I prefer to get chase and then pay cash during my shopping and eating out.
BoA has closed a number of drive throughs at the branches I go to and cut back on the tellers. At lunch there might be one working with a long line.
Closed two of my BoA accounts yesterday.