Even now their online presence is still garbage. They still haven’t got a clue on the new internet economy.
Sad, but it's the survival of the fittest in the free market.
That is true. Sears has the best garden hoses in my opinion -- real rubber that doesn't have a memory and lasts forever. I bought two online from them a year ago. They arrived quickly in a HUGE box with poorly done tape securing the box. The box was full to the brim with styrofoam beads and I'm sure the Sears guy who packed the box dosed those beads with an extra charge of static electricity. It must have taken me an hour to clean up the mess they made. Amazon's boxes always arrive very professionally marked, neatly taped, and nicely packed in the air-inflated bubble material.
Hard to believe something as simple as packaging leaves a big impression - very positive for Amazon, very negative for Sears.