About to have my fourth surgery at Jerry L. Pettis Loma Linda VA facility on the 15th of this month. Very pleased with the service there.
I’ve read about other facilities such as the one in Phoenix having severe problems that seem to me to be individual management associated problems, otherwise I can’t understand why some facilities are great, and others so neglectful of their mission.
Seems to me the problem is the necessity of uniformity in mission statement, and enforcement of that mission statement.
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