[Billthedrill]

Just retired after 37 years in the IT biz, and I've seen it all before. Outsourcing sounds great until you discover that certain things that just got done by in-house staff that weren't in their job descriptions, didn't make the contract and are now going to cost money. And that the new support staff's English isn't all that great. And that they don't work weekends so the production schedule isn't impacted. Stuff like that.

Best of luck to the geeks, no sympathy at all to management who made the decision. Because what will happen is those extra functions will be foisted on existing staff whose primary responsibility isn't IT, and they'll be expected to take them on for free. It's sort of like taking your IT department back about 20 years.

[Dubh_Ghlase]

I hear you Bro! As a vendor, i work a lot with these so-called "Managed Services" companies, and frankly their rank & file worker doesn't know jack-shit! The bean counters that hire them and fire the local worker gets their big bonus for "saving so much money", and are long-gone when the shit hits the fan and the datacenter is all over the floor...

I find most DC's managed by these folks in poor condition (unless the customer keeps someone around to ride their asses), and for the most part they only know how to call the vendor support hotlines to force the vendors to do their jobs for them. I also have decades in this business, and this trend is enough to make me want to take early retirement. The arrogance and ignorance of these off-shore companies is enough to do it. Those that bring them in find out in the long run that they have done a true disservice to their company and the people and customers who were left...