“My guess is that most here will applaud this move. I don’t. In order to make such outlandish payments, the average price of an airline ticket is bound to increase.”
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I’d say some competition in the customer service area is a good thing for everyone.
For those who know how to do it, miles on AA are better than regular tickets. One-way tickets are horrendous, but can be purchased with miles. I can change the dates on my free tickets without cost. I used to be able to arrange stopovers, but can still do open-jaws and up to 24-hours at gateway cities. I recently returned from a 3-week trip to Lithuania, Ukraine, and Poland for $1,400 cash... for 2 people! Tell me how else that can be done? (plus 85,000 miles and one free hotel night)