I hope Mr. Long wins his suit and United gets some more bad publicity thereby. UAL deserves whatever drek rolls or sloshes their way.
They had no right to remove him from a seat that he paid for. If they couldn’t get volunteers they should have kept increasing the amount paid until someone finally bit. UNITED CREATED THIS PROBLEM BY OVERBOOKING THE FLIGHT, they’re the ones who should have to pay to get people to give up their reservations. Physical force should never have entered the situation at all.