The problem, IMO, is not private vs government. The problem is that particular 911 center & who the supervisors are/were. I worked 911 for a county - the supervisors were all over our calls. I had a problematic one where it took me longer than usual to get help dispatched because the computer would not recognize the location and let me enter the call. I finally worked it out, but the next thing I knew, a supervisor was all but down my throat. I explained the computer issue & she pretty much called me a liar and to prove it, she sat down at the computer to show me that the computer would take/assign the call. As it turned out, there was a “hole” in the location where streets/addresses were evidently not entered & she couldn’t get the call in either. She did admit I was correct & said she would contact IT to fix it .... no apology however. The supervisors were fairly brutal - you screwed up & they were talking to you or writing you up. With ANY supervision, I don’t see how this 911 operator lasted for year. No one called back in & complained they were hung up on? No other 911 operator turned her in on suspicion of hanging up after they talked to people who called back in? Disconnects did occasionally happen, but a year of this ... the other operators likely would have been on to her & the supervisors should have known very quickly if they monitored calls. Something really stinks here.
There is a certain class of person who is not only ignorant, they are belligerantly ignorant. They screw things up on purpose, in any and every way way they possibly can. They do as little as possible (And you would be amazed at hiw little this can be) and cause endless headaches. They take great satisfaction in this. They can be extremely difficult to fire. Oftentimes they move around a lot, since they can’t get rid of them, they get passed around till nobody else can stand them anymore. Governmental agencies other than .mil (mostly) are chock full of them.