That’s not been my experience. I’ve had personal and business a accounts at BOA for more than twenty years, along with my mortgage, and I have never received less than first class service. Wells Fargo, however, is the worst bank I have ever seen. I warn all of my clients to avoid doing business there. WF will freeze your account or seize funds for any reason that strikes them, and I am not talking about legal garnishments or attachments. With you money in WF, they consider giving you access to it a revocable privilege.
They threw in their lot with the gun grabbers, the homonazis and generating sub-prime mortgages to illegal aliens, among other favored groups. They were a key player in the 2008 market crash and took tons of bailout money. They were in bed with Wells Fargo on all the phony foreclosures.
In my opinion, any bank too big to fail should have Glass-Steagal reinstated and applied to them. Starting with BoA and WF.