I've been banking exclusively with WF for nearly 30 years now. In addition to checking and savings accounts, I have my home loan and one of my auto loans through WF. I've never had any trouble from them.
Ask them to go beyond their daily routine, to go the extra mile. They do everything by the book ... no exceptions, no understanding that not every need fits in one of their neatly defined boxes.
They totally suck at customer service.