Hmmmm, not sure what to make of the boss’s response to your complaint. Maybe making a point to higher ups? Sure is a crummy way to do it if that’s what she’s doing, putting y’all through the wringer.
Her boss has always been a pain...just keep piling things on and expect them to get done. They can, but not in an 8 hour day. She said he is monitoring the tickets...they are taking a terrible amount of time.
And I am crashing, so I’m off to bed. Rest well when you get there.