A part known by the manufacturer to be faulty installed a few years ago fails, and the customer is responsible?
Nice.
A part whose failure leads to catastrophic power loss. Sounds like a NHTSA opportunity.
I’ve got two Prius(2006 and 2010) each with over 220,000 miles and never had an issue. Just oil changes brakes and tires.
If a gas powered car’s alternator goes out you have seconds to move over to the side of the road before the car dies. I know as it happened to me. At least a alternator is cheap to replace.
Without going into a lot of detail, there are exactly two brands I will never consider again, Toyota and Hyundai. If you gave me one today, I would sell it tomorrow at whatever price would guarantee it sold tomorrow.
My thought too. How is that not a recall? A software upgrade causing a unit to fry? I’d be demanding a free replacement, how on earth can the customer be expected to pay for it?
You might also have a law suit.
Something similar was going on with my jeep. Lots of cars w/o working 4wd many just limping off the road after the critical software update. Turns out they used the update to Id the defective parts and charged a heap of money to “fix” it. I was able to get a refund after a year.