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Lowes nor Home Depot has everything that I need on a particular task. They may have 80% of it, but never everything.

They likely have a higher percentage than that.

These stores are so enormous even the employees don't know where everything is. Case in point, I spent almost an hour in both stores looking for those little pins that hold up the shelves in bookcases. Never found them and got them online. Then on another trip, I saw those pins hiding in plain sight. There were bags of them hanging on hooks on one of the shelves in a very unlikely area of the store where you would expect to find them.

The online shopping is just a better overall experience. If you ask a Lowes or Home Depot employee about those "pins that hold up shelves", you will likely get a blank stare. But if you put that same phrase into a search engine, you immediately pull up 44,700,000 results in 0.43 seconds. And then you click on the picture below, add it to your cart, and away you go.

Online retail is so superior.

Yes but if you want or need those shelf hanger pins now, on line will not provide them.

I’ve learned to always look on line and then learn the aisle and bin location of the item.

Often, the bin contains lots of items packed in small containers that are very easy to overlook. Knowing the bin allows you to beam in on the location and sort it out of the clutter of small items.

The problem is remembering the aisle and bin number. I have learned to make a note on my phone to assist my failing memory.

Oh man. Just down load either the Lowe’s or Home Depot App, then use the voice command for your item search! Bingo, you’ll get the inventory in stock PLUS precise location, Aisle & Bay number. So simple, smart & a HUGE time saver!!

“These stores are so enormous even the employees don’t know where everything is. Case in point, I spent almost an hour in both stores looking for those little pins that hold up the shelves in bookcases.”

NOT TRUE - At Lowes they made us learn where EVERYTHING was located. You must have gotten a newbie.