[gcparent]

And wouldn’t he have to sign off on the form change allowing 2nd hand hearsay?

[damper99]

There will never be a revelation as to how the form was changed. It just happened to morph into a different version...no one knows how it happened.

[palmer]

And wouldn’t he have to sign off on the form change allowing 2nd hand hearsay?

Second hand was always allowed, no change in the form. The change was in the instructions and was not requiring first hand for an urgent complaint. I know most people know that, but I want it to be clear.