Does that mean also replacing most of the American workforce and offshoring the jobs to India or bringing unqualified H1B Indians into to US to steal more American jobs?
Really getting tired of calling customer service to be connected with some filthy Indian in Mumbai that has access to my financial and other information.
My post is clearly about replacing high-level managers, MBAs sitting in expensive offices making $200K or more a year.
Once you have good managers, they will provide the appropriate services to retail customers, rather than cutting costs regardless of quality. You can actually hire highly skilled guys in India if you are willing to pay up, but in that case you might as well hire US workers for the same price....if any are available.