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To: MeneMeneTekelUpharsin

Businesses need to recoup their costs to be profitable. If this amount represents the cost of employee PPE/ sanitation it should become part of overhead and rolled into pricing as a percentage increase. Listing as a line item surcharge is a poor business practice (lazy) and leads to customer dissatisfaction.


14 posted on 05/15/2020 5:42:00 AM PDT by Kolb (Compone Accomoda Supera)
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To: Kolb

I agree, a more tactful way would have been to increase the pricing across the menu items or to simply announce on the menus that a set surcharge will be added.....people hate surprises!


19 posted on 05/15/2020 5:55:47 AM PDT by mdmathis6
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