“Every - EVERY - bureaucratic agency and department in this state is completely effed up”
It always blows my mind with DMV’s. All you have to do is double the staffing, maybe by doubling the hours, or moving some backroom work off-site and you’d be a politico HERO to your state...and at far less cost than dumping more money into Newark, for example. But no one ever does...
It was a lot better than the day last year I took my son in for his license. It took us over 8 hours from start to finish.