HP makes great printers.
The consumables market is another story. It’s the Kodak model.
Must use Kodak chemicals on Kodak film, and print on Kodak paper using Kodak chemicals. It was a golden goose until its time had passed.
I don’t necessarily blame HP. Ricoh, Cannon, Kyocera, et al do the same thing.
My other big complaint with HP is their flaky drivers.
They always need local machine admin rights on my laptops. I know part is the various internal group and security policies but I don’t have problems so much with other brands.
The good life living work from home crowd buys their own printers. IT(me) only installs drivers. Thankfully no other support. Everyone knows that’s all. It breaks, their problem.
I always ask anyone who gets a new laptop what printer they use and I install drivers before the unit hits the domain. Regular admin rights work after that for any later stuff.