[Brian Griffin]

“Don’t speak with UPS if you’re the receiver. Speak with the shipper. It’s what UPS wants you to do anyway”

https://www.reddit.com/r/UPS/comments/up2uhl/why_does_ups_has_the_absolute_worst_customer/

[TexasGunLover]

“Don’t speak with UPS if you’re the receiver. Speak with the shipper. It’s what UPS wants you to do anyway”

If you're not paying, you're not the customer. The contract is with the payer which unless specified is the shipper, even if you paid the shipper for shipping. Important also to remember, there is no such thing as "free shipping".