Painful, isn’t it?
Very much a lot of the time.
Usually the same people who do the same things over and over.
Another is a branch office a couple of states away that only has two paper pushers.
Easy things locally can become exponentially harder with them. Not their fault. The place has been whittled down over time.
I have begged for getting some kind of service company there. Someone fairly tech knowledgeable to visit when needed. No one wants to pay for it.
Considering the tons of money wasted elsewhere, kind of sad. I hate it for them in that location.
I’ve been at the end of the line for stuff and know how it works.