Emily James worked as a senior banker at a U.S. Bank call center in Portland when she received a call from a customer last month whose paycheck had been placed on hold, James worked to help Marc Eugenio, a Clackamas resident, get access to the more than $1,000 that should have been in his account before telling him to go to his local bank the next day to get the money cleared by a manager. The following day, on Christmas Eve, Eugenio visited his local branch but because of the holiday, no one was able to help him. A devasted...