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Why Apple is Kicking Everyone’s Ass – The Real Cost of Software Development is Usability
The Naked Entrepreneurs ^ | 04/08/2010 | Chris the Brain

Posted on 04/11/2010 2:38:33 AM PDT by Swordmaker

What does Apple get that Sony, HP, Microsoft, Dell, Samsung, and LG don’t?…. Usability in software. All these other geeks out there making hardware love packing on “specs”, stuffing big numbers like RAM, gigahertz, and hard drive space into small or cool looking gadgets. It all looks good on paper, but after you use one of their gadgets for more than a few weeks, you just want to throw it out a window. Thousands of new gadgets released every year all using the same-old crappy unfriendly, unintuitive, unattractive software. It’s no wonder so many are flocking to Apple when we can just pickup one of their simplistic products, start taping and swiping our fingers, and lo and behold… it just does what we want it to do. Of course, it isn’t easy, or cheap, to make software this user friendly, which is why everyone is having such a hard time keeping up.

As a software developer, I hear the phrase “I just want it to…”. Which, as any experienced software developer knows, is the most expensive phrase we ever hear. People have software needs all the time, which may require vast complicated effort to achieve, but they want it to hide all that complication behind a simple and user-friendly interface. What most people don’t know is that making software do just about anything doesn’t cost nearly as much as making it easy and intuitive for them to use. This lack of cost awareness is what ruins so many “brilliant” product ideas.

Sony is, in my opinion, the worst offender. In the past decade, I have seen Sony release cutting-edge gadgets to the market before anyone else. The PSP was an amazing gadget when it came out, in theory. It played music, videos, viewed photos, surfed the web, and of course, played games. The problem was that, excluding the last feature, it didn’t do any of them well. In fact, all the claimed features were so hard to use that almost no one could figure it out. Then, even more idiotically, Sony received reports that users were not using the extra features and stopped improving them! Sony could have been the what the iPod Touch is today, but lost the chance with bad software.

But I don’t just write this to rant, I write this as a warning to other business owners and entrepreneurs out there. Developing software and technology is one thing, but making it user friendly is another. In fact, usability can consume up to 80% of a project’s time and resources. That is, if your actually going to make something people will want to use. You have to build it, review it, fix it, test it, fix it, beta release, fix it, get feedback, fix it, get more feedback, fix it… and maybe… just maybe… people will be able to actually use it.

This is why the only mobile platform even close to keeping up with Apple is Google’s Android. Google is the only one in the fight with the know-how and resources to keep up. Even RIM, makers if the Blackberry, can’t keep their mobile software up to par, they have to invest in starting from scratch or spending huge resources in fixing what they have.

If you or your company has a “great idea” for an application or gadget, just remember, once you price the development… multiply it a couple times for usability.


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: hitech; ilovebillgates; iwanthim; iwanthimbad; microsoftfanboys
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To: dangerdoc
Thems is fighten words on some forums. There are others that would list several other formats as superior to AAC and the industry standard is still MP3. You are voicing opinion as fact now.

AAC (MPEG-2 Part 7 / MPEG-4 Part 3 AAC) is superior to MP3 (MPEG-1 Audio Layer III), giving better sound quality, especially at lower bit rates and higher frequencies. MP3 is a very old codec started in the 80s. Time to move on. True, there are other modern formats as good, but they aren't as common or widely supported.

221 posted on 04/13/2010 8:21:31 AM PDT by antiRepublicrat
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To: antiRepublicrat

I didn’t say the MP3 was the best, I said it was the standard. After all, the iPod is commonly known as an MP3 player, is it not?

As far as what is best, that is subjective, you are welcome to your opinion.

If I am going to listen to music with earbuds, I can’t hear a difference beween MP3 and AAC. Now on the otherhand, if I go down to the music room and fire up the receiver, I don’t bother with AAC or MP3, I listen to CDs or BDs.

We’ve drifted a long ways from a TV out on the iPad. I’m still for it.


222 posted on 04/13/2010 9:16:12 AM PDT by dangerdoc
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To: dangerdoc
We’ve drifted a long ways from a TV out on the iPad. I’m still for it.

You have it. Buy an adapter.

223 posted on 04/13/2010 4:31:58 PM PDT by antiRepublicrat
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To: Swordmaker

Nah, it has to be the gullibility and stupidity of the hypnotized deluded millions of homosexual communist hairdressers who are the only people who buy Apple’s products. Oh, sorry. ;’) Thanks Swordmaker.

Perhaps my favorite “Apple is doomed” scenario is how some other companies are going to get into a market niche dominated and/or defined by Apple by undercutting Apple on price. The result of such a move is the competitor(s) not making enough margin (on their undifferentiated boxes running an OS they don’t own) to support their customer base — many of the complaints having to do with components they didn’t make, or the OS they didn’t develop.


224 posted on 04/14/2010 4:49:23 PM PDT by SunkenCiv ("Fools learn from experience. I prefer to learn from the experience of others." -- Otto von Bismarck)
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