Skip to comments.Airline gadfly has Delta in his sights
Posted on 09/02/2012 10:50:50 AM PDT by rawhide
Most travelers who are told they must pay an airline fee for some extra service just sigh, pay up and shrug their shoulders. They might complain to a friend, then forget about it.
Not Donald Pevsner.
Pevsner, a consumer advocate, retired attorney and former Concorde tour operator, has for decades filed petitions with the federal government challenging rules, fees and anything else that strikes him as unjust.
I like tilting windmills at the people that deserve being tilted at, he said. And the airline industry deserves it in spades.
Now in his sights: Delta Air Lines.
Most recently, the Atlanta-based airline landed squarely on the wrong side of Pevsners sharp-tongued criticism when the North Carolina resident booked a Delta flight, then found out Delta had later moved up the departure time by 24 minutes. That didnt fit into Pevsners plans. But switching to a different flight would call for a $150 change fee, according to Delta policy.
In July, he filed a petition for a change in federal airline rules so passengers would be entitled to a full refund of their tickets or a waiver of change fees if their airline attempts to change the schedule after purchase.
(Excerpt) Read more at ajc.com ...
ATL is my home airport and I flew Delta every chance I could the first 3 years (I fly about 30 to 45 weeks a year). Barely made it to silver. Delta is hit or miss on service; the fleet is aged; and the Freq-Flyer program favors folks who mostly fly coast to coast or international. Only baggage probs I’ve ever had was with Delta, with a bag not making the trip about 1 out of every 10 flights (no-one else I know had that bad of a baggage prob with delta; guess I was just lucky).
Finally had a gig that a Delta’s schedule didn’t fit and I tried US Airways. After that, switched to US Airways (with Airtran as my other “regular” when US Air’s schedule doesn’t work) and found I climbed the freq-flyer ladder quicker. I now get upgraded maybe 75% of the time. There are fewer direct flights and more often than not I have to deal with 1 connection, but in the past 9 years, it hasn’t been a problem. The connection gives me a break where I can stretch my legs and actually stand-up straight at a urinal (not to be too graphic).
But most business travelers at ATL seem to fly Delta — at least, most folks on the park & ride shuttle get off at the Delta counter. Clearly, it works for them.
I guess my point is if your regular airline doesn’t suit you, don’t be afraid to switch — but find one you like as early as possible and start working the freq-flyer program. The programs that reward segments works better for me, because I fly lots of short flights. If you fly lots of miles (long flights), then Delta’s prog may suit you better.
I just booked two Frequent Flyer tickets on Delta to Rome, Italy. It was not much trouble at all. Actually had to shuffle some miles from AMEX and from a daughter's FF account. Everything was pretty smooth. (Just my experience.)
If you're the Captain, they GOT to let you on, smartbass!
I fly quite a bit and customer service on Delta is always good for me.
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