Posted on 12/02/2014 3:33:33 AM PST by hsmomx3
I am using WIN 8.1 OS and yesterday the latest version of Firefox was updated on to my computer.
I can't access the browser as when I open it, the page is blank and I get the "page is not responding."
According to my computer, it is telling me that this latest browser is NOT compatible with OS 8.1.
I am unable to go back to an earlier version of Firefox.
Any advice would be most appreciated!
I would dump FireFox and use Chrome...I stop using FireFox after version twenty something...they keep updating it - but there are certain features that do not work well with websites...I have it as a Browser - but I don’t use it...nor do I use IE....so far - I’ve had nothing but success with Chrome - but if you use it - you need to secure it and turn a bunch of stuff off so it does not track and store what you do...session cookie theft can lead to problems...just my observations over the last year...
That version works on my wife’s computer with 8.1. You might try Pale Moon, a slimmed down version of Firefox.
The new version just downloaded and installed on my 8.1 box and all is well.
How to fix the Update Failed error message when updating Firefox
https://support.mozilla.org/en-US/kb/update-failed-error-message-when-updating
Install an older version of Firefox
https://support.mozilla.org/en-US/kb/install-older-version-of-firefox
Here is the biggest problem you have; “I am using WIN 8.1 OS”
I have not had any issues with 8.1 until lastnight with this new FF version.
Thanks!!
Thanks...nothing seems to work that they suggested.
I've been using 8.1 on five boxes for almost a year now and am quite pleased with it. No troubles at all.
You may try either stopping & restarting your firewall, or rebooting.
My firewall sometimes blocks updated programs from accessing the internet. Usually it asks if it should be allowed, but occasionally that dialog box does not show, and the program just hangs up waiting to get on line.
Win 8.1 user here. I use Pro at work, Enterprise on my VMs, and Home Premium at my home office. Firefox works just fine for me.
Where are you trying to go that you’re getting these errors?
I recently dumped Chrome for FireFox...LOL! Chrome took forever to load but with that being said, FireFox is giving me problems too.........Maybe it's just my computer.
Mozilla FF is not on the firewall block list.
I’ve been using FF for years and I use at home. I’ve never had problems until this new download.
I did a troubleshoot and it said FF was incompatible with win 8.1
The Firefox troubleshooter said that? Firefox runs in its own encapsulated little environment. It has its own cookie store, cache, bookmarks, even certificate repository.
In Firefox, go to Help > Troubleshooting Information and click the “Reset” button in the top right corner. You might have an add-on or extension that’s gone haywire.
No, the Windows Troubleshooter on my computer said that.
Thing is, I cannot access anything in the FF browser. It sometimes comes up but the page is blank and that circular thingy just spins and spins.
When I attempt to close the page, it just hangs.
Hold down the Shift key while clicking on the Firefox icon. That will open it in Safe Mode which disables all of the add-ons and extensions.
Microsoft is going to say everything is incompatible with Windows 8.1 unless it’s IE.
Now this is bizarre...all of a sudden it is working again.
Praying whatever it was is fixed!!
Thanks to everyone here for your help!!
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