[Swordmaker]

You're right. I worked in traditional retail sales for years and thus expect a retailer to assist me when I come in with a defective device, so Apple is not for me. Telling customers to come back later when it's convenient for you is something alien to the American retail customer service industry. I promise to never besmirch them or anyone else. I'm just just reporting what I've observed -- and that includes rude twenty-somethings with goatees.

Next time, make an appointment. You'll be seen within ten minutes of your scheduled time.

[ElkGroveDan]

Next time, make an appointment. You'll be seen within ten minutes of your scheduled time.

You people are sheep. No other retailer anywhere forces you to make an appointment to deal with issues surrounding their products.