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Computer Help Needed

Posted on 03/09/2010 8:25:00 AM PST by Williams

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To: ShadowAce

Some of these malware and hijack programs leave things behind when they are “removed”. Nasty things, like programs that harvest accounts info and passwords for online banking. I would always reformat and reinstall.


21 posted on 03/09/2010 9:15:00 AM PST by Roses0508
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To: tophat9000; martin_fierro

I was going to suggest nuking the laptop from orbit (it’s the only way to be sure), but then I saw your post.


22 posted on 03/09/2010 9:19:56 AM PST by Disambiguator
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To: Williams

I would disable the NIC card before running any of the fixes, just for the heck of it.


23 posted on 03/09/2010 9:28:55 AM PST by stuartcr (Everything happens as God wants it to...otherwise, things would be different)
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To: tophat9000
Ash: I can't lie to you about your chances, but... you have my sympathies ... AND DON'T FLAME ME, BRO!!1!


24 posted on 03/09/2010 9:31:19 AM PST by martin_fierro (< |:)~)
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To: Anitius Severinus Boethius
You can just tap F8 during the BIOS boot up to take you to the option to boot Windows in Safe Mode.

"Even in safe mode the computer opens to this screen only. There is no ability to close the window or to use ctrl alt delete."

That's why I recommended using the boot disk to go to safe mode.

25 posted on 03/09/2010 9:37:20 AM PST by mbynack (Retired USAF SMSgt)
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To: mbynack

As stated earlier, you cannot get to windows apps so don’t bother trying. You need an emergency boot disk such as Kaspersky. I believe you can make a boot disk from the Kaspersky trial version (using a friend’s machine). Set your machine to boot off the cd and run the antivirus app.


26 posted on 03/09/2010 10:59:35 AM PST by joedel
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To: joedel
As stated earlier, you cannot get to windows apps so don’t bother trying.

That's why I said to put the OS Disk in the drive and have it boot off of that. It boots from a clean OS and bypasses the registry on the computer.

27 posted on 03/09/2010 11:23:15 AM PST by mbynack (Retired USAF SMSgt)
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To: martin_fierro
A friend has an ACER Laptop running Windows Vista.

Throw it in the


28 posted on 03/09/2010 11:39:16 AM PST by USS Alaska (Nuke the terrorist savages - In Honor of Standing Wolf)
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To: Orblivion

You do indeed have a bad virus and it’s one that probably came through an email. It is almost impossible to get rid of once it is in place. Last year my office computer became infected with this pest because the tech group temporarily shut down some AV and firewall protections for testing and forgot to turn it back on. I am on the information technology faculty side of our university and our security experts and I could not come up with a fix so the machine had to be reimaged. It affected any machine, Windows, Linux or Apple that received an email during that time from whatever the source and a few became infected when an infected machine sent an email to an uninfected machine. Good luck and I hope you have a recent backup.


29 posted on 03/09/2010 11:51:07 AM PST by RJS1950 (The democrats are the "enemies foreign and domestic" cited in the federal oath)
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To: martin_fierro
Sorry no flame interned
30 posted on 03/09/2010 12:51:03 PM PST by tophat9000 (Obama has "Jumped The Shark" ...and fell in the shark tank)
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To: Williams

For less than $30, you can get a kit that allows you to connect a disk to another computer via USB (inc. SATA, 3.5” IDE, and 2.5” IDE). My advice: get a kit (readily available on ebay), remove the disk from the laptop, and plug it into another computer using the kit. Once the file system is recognized, run a full deep scan on it using a product like Avast! (free). Let us know how it works out...


31 posted on 03/09/2010 12:59:40 PM PST by bt_dooftlook (ACORN = Another Communist-Overrun Rats-Nest)
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To: Williams

My daughter got that on her laptop from Facebook. As somebody mentioned earlier, google it and there are instructions on Youtube that shows exactly what to do.


32 posted on 03/09/2010 1:03:07 PM PST by Annie5622 (Democrats DO have a plan! They apparently plan to stay stupid.)
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To: unixfox
It's part of my job to outsmart malware that our clients get in to. It is getting trickier and tricker.

Step 1 (this freaks many people out.....) Disable System Restore. If you clean a virus without taking this step, often times it comes right back. I have yet to have to reinstall an OS due to malware, but if that were the next step, System Restore won't) do you any good anyway.

2) Disable any running antivirus program.

3) Hit Start. In the "start search" line (vista, right?) paste the following: (excluding the "'s)

"iexplore.exe http://download.bleepingcomputer.com/sUBs/ComboFix.exe"

This takes you directly to the combofix executable. Save it to your desktop and run it. Answer Yes to the "combofix is not affiliated...." statement, NO to the Recovery console, and let it do its thing.....should progress through over 50 stages and then produce a text file. I typically download and run Superantispyware free or malwarebytes after combofix, but combofix will at least get you functional.

If your malware infection stops the combofix download, it will need the work of a professional to remove the infection. There's more that can be done, but it's too complicated to describe here.

Good Luck

33 posted on 03/09/2010 5:09:36 PM PST by Mygirlsmom (Episode 2010: A NEW HOPE)
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To: Mygirlsmom
Also good to remember to close any popup, especially the scareware "your system is infected" ones.....

Use ALT + F4 to close. Not the X, not right click. Even if it closes out something you're working on, it's better to do that than to enable spyware. I have seen that move prevent the spyware from executing in some cases.

34 posted on 03/09/2010 5:13:13 PM PST by Mygirlsmom (Episode 2010: A NEW HOPE)
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To: Mygirlsmom

If they cannot get to the windows app in any mode, how can they run those steps?


35 posted on 03/10/2010 1:38:34 PM PST by joedel
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To: Williams
In all likelihood you have a rootkit trojan that is reinstalling itself automatically after you remove it with the software tools you have been using.

I have had this problem before and solved it every time with the help of the people at majorgeeks.com. Just go to their forum and follow the instructions for malware removal and you will be rid of your problem. It might take all day or a couple of days but you are guaranteed success based on my experience. They are very, very knowledgeable and have all the tools you need to fix your computer.

Here is the link: MajorGeeks Forum

36 posted on 04/22/2012 8:18:23 AM PDT by InterceptPoint (TIN)
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