[Vanity] Mac (OS X) help request

2011-06-20 | self

[kevkrom]

A little tech request from fellow Mac users.

I bought a bunch of blu-ray disks that each came with a digital download. All but one of them worked fine, but one of them errored out with an "err = -36" condition, which appears to be a disk read/write failure.

Okay, fine, so just retry the download, right? Nope -- every time I try to re-do the download, it wants to resume where it left off, and after getting the spinning beachball o' doom for a minute or so, it fails again with the same error.

Nothing I've tried seems to work -- and my ticket into support doesn't seem to be getting me the answer I need, which is: since this appears to be a corrupted file, where is the temporarily downloaded file on my machine, so I can remove it and have the download start fresh?

[kevkrom]

Nothing inside of iTunes seems to work, and I've been unable to figure out where the partial, likely corrupt, file is located.

[kevkrom]

Ping for a little iTunes help...

[Vermont Lt]

I would put in another disk and see if you can figure out where the temporary files go.

Have you tried clearing all of the cache’s? Or restarting the system. It might erase the temp file.

While Macs tend to be easier to run, they are a bitch to troubleshoot.

The other thought is to do a search on a partial name of the movie. You might come up with something.

[Keith in Iowa]

Locate the folder ~/Music/iTunes/iTunes Media/Downloads
Note: The tilde (~) refers to your Home directory.

See if there’s a *.tmp file for the item in question, and delete & start over.

[BereanBrain]

use a real program like VLC (it’s free on a MAC) and you can recover any/all files that are good on the DVD. It’s not real easy to use, but you can figure it out. Google around. You will at least get the files that are good off the disk.

You will need a new disk, eventually.

With higher res (blue ray) it’s more common that disks are bad. CDs are more reliable.

[kevkrom]

I'll try that when I get home. Part of my problem is that I have my iTunes library on the Shared folder, so I'll need to look in two places, to be sure. :)

To some of the other comments: this is a problem with a download from the iTunes store -- discussions of "other disks" or using VLC are not germane to the specific problem. Yes, worst case, I can rip the movie from DVD (I do have Handbrake), but since my blu-ray came with a legit, licensed digital copy, I would like to have that.

[Swordmaker]

Freeper seeks Mac temp file location help —PING!

Apple Mac OSX help Ping!

Please, No Flame Wars, Discuss technical issues, software, and hardware.
Don't attack people!

Don't respond to the Anti-Apple Thread Trolls!
PLEASE IGNORE THEM!!!

If you want on or off the Mac Ping List, Freepmail me.

[kevkrom]

Well, it’s academic now. Tech support decided to remove the download from my queue. The good news is that I no longer have the error. The bad news is I don’t have my file and the download code doesn’t work anymore.

Idiots.

[ReignOfError]

I have no insights into the location of the temp files, but here’s a workaround: Create a new user account. Log into the new account (quit iTunes first if you use fast user switching) and launch iTunes. You may need to authorize your account in iTunes.

Try the download, and if it is successful, right-click in iTunes and select “Show in Finder.” Drag the file to /Users/Shared. Log out of the new account and back into your main account, and drag the movie from Shared onto the iTunes account to import.

Creating a new user account is a handy troubleshooting technique. The new account will have pristine preferences, caches, etc., which can help narrow down all kinds of issues.

[ReignOfError]

I didn’t notice before that your iTunes library is in the Shared folder. If you use a new user account, do NOT link it to the iTunes library in Shared — create a new library (which should be the default option on launch), to make sure you’re not inheriting any cruft in the old one.

[conservatism_IS_compassion]

I just got an ipad and im trying to find out how I go to my home page in the web browser. I cant find the button. I know this is off subject for this thread but ive been trying to find it for 3 hours and am now frustrated to no end. Hope someone can help. Im sure it is something simple I am overlooking. Thanks

38 posted on June 21, 2011 1:31:26 AM EDT by BJungNan

You'll stand a lot better chance of getting a knowledgeable response on this thread than you will on one of Shadow Ace's ones.

Swordmaker maintains the Apple ping list and will know the answer to that question.

I myself have an iMac, but not an iPad (yet).

[HonestConservative]

Hate the beachball of doom.

[kevkrom]

As far as I can tell, there is no “home page” button in Safari for iOS. Now, granted, I’m looking at my iPhone, not an iPad, but I don’t see any option for “home”.

I’d suggest just making your “home” page the first bookmark, and use that as your “home page” button.

Alternatively, you can make a shortcut to a web page on your home screen, and use that to launch Safari instead. But that doesn’t help while inside Safari.

[hummingbird]

Finally got MAC and its pretty tricked up.

I'm having trouble alert pop ups with ITunes. I've been assuming User
Error!

I'm somewhat disabled. What am I saying?! I have MS and summer time always is a problem - I usually spend most day either inside house or in bed depending on what MS will “allow” me to do!

Is it dangerous to spend MAC to close to the body? MAC is my window on the world. Spending MAC so close to body cause cancer, etc?