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Customer Outrage Forces necco to put artificial ingredients back into wafers
NPR.org ^ | 26 Oct 2011 | Bill Chappell

Posted on 10/27/2011 3:12:30 PM PDT by smokingfrog

When the people who make Necco Wafers changed their recipe to use natural flavors and colors in 2009, they thought they were doing their customers a favor. But then those customers told the New England Confectionery Company — loudly, and repeatedly — that they preferred artificially enhanced candy.

"Our normal mail volume probably went up twenty-fold" after the change, says Necco Vice President of Research and Quality Jeff Green says. "Some positive, and some negative. But a lot of negative."

The common theme from Necco's longtime customers, Green tells NPR's Michele Norris, was, "You ruined my product, I will never buy anything from you again."

"Ouch," Norris says.

"Yes, ouch," Green says.

And so the company is going back to what it does best: making candy with artificial dyes and good old-fashioned sugar

As Green describes it, customers weren't as upset with the candies' taste as they were with their new color. Instead of artificial dyes and colorings, the revamped Necco wafer used natural colorings made from turmeric , red beets, purple cabbage, and cocoa powder. The company also replaced the artificial flavors in some of the wafers with natural flavors.

"The flavors, I thought, were very close, if not identical," says Green. "I mean, considering that four of the flavors, we didn't touch. So, the colors influence people's perception of what things taste like."

(Excerpt) Read more at npr.org ...


TOPICS: Chit/Chat; Food; Society
KEYWORDS: candy; neccowafers
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... It seemed like a great idea at the time...
1 posted on 10/27/2011 3:12:40 PM PDT by smokingfrog
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To: smokingfrog

Maybe they can make back the money they lost by charging $8.00 extra for unlimited streaming Necco wafers.


2 posted on 10/27/2011 3:16:07 PM PDT by Flash Bazbeaux
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To: smokingfrog

Companies should heed the experience of New Coke.


3 posted on 10/27/2011 3:25:24 PM PDT by JPG (The loons at OWS will soon be at each others throats.)
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To: smokingfrog

people actually eat those things?


4 posted on 10/27/2011 3:26:40 PM PDT by nuconvert ( Khomeini promised change too // Hail, Chairman O)
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To: smokingfrog

I don’t think I’ve had a Necco wafer in at least 2 years but I love them. Just don’t see them that often around here. Time to go on a search, the Wookie be da**ed.


5 posted on 10/27/2011 3:27:24 PM PDT by NewHampshireDuo
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To: Flash Bazbeaux
My grandfather apparently told the story that as a young man on a cross country train trip, a fellow in the next set of seats noticed that he had a roll of NECCOs, and asked for one. "What flavor?" my grandpa asked. "Doesn't matter," says the man. He takes the waver and wedges it under the window on the train car. Apparently, the windows, like the schoolbus windows of my era, Click Locked at five and ten inches, so this fellow used a NECCO to hold the window open just an inch. If it rained while he was napping...the tasteless pseudo candy would melt, and close the window without human intervention!

I have had the things in my life, and in my opinion they are nasty. But if I ever need to hold open a traincar window, I will know what to do!

6 posted on 10/27/2011 3:29:32 PM PDT by 50sDad (A Liberal prevents me from telling you anything here.)
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To: smokingfrog; Revolting cat!; Slings and Arrows; JoeProBono; Daffynition; Lucky9teen

Bring back Classic Chalk.


7 posted on 10/27/2011 3:29:59 PM PDT by a fool in paradise ('Are now or have you ever been a member of the tea party?' is NOT a legitimate debate question.)
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To: smokingfrog
...red beets...

I think I found the source of the discontent...

(My mother loves red beet soup, aka borscht. I can't stand the stuff.
Never could, probably never will. Unless, of course, the bamster
reduces us to foraging for root vegetables, and eating beets will
beat eating bark every time.)

8 posted on 10/27/2011 3:33:03 PM PDT by Calvin Locke
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To: nuconvert

Absolutely my favorite candy as a kid..we used to call them nickel wafers...because they cost 5 cents a roll. They lasted a long time...which was a great selling point for me...a roll of nickel wafers could last all day and sometimes even into the next. Loved the green ones the best.


9 posted on 10/27/2011 3:33:03 PM PDT by leenie312
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To: smokingfrog
No, the flavors weren't “very close”. They were nothing like the flavors we knew and loved and as a result, we haven't bought any of the nasty things in years. We used to hunt them down and get a whole pile of them for our Friday night movie night with the family, but all of a sudden, no one could stomach them any more. The were very different, some of the flavors actually tasted like they had been dropped in the dirt or something before being put in the wrapper.

Maybe a few months from now when I can be sure the “healthy” ones aren't on the shelf I'll try them again.

10 posted on 10/27/2011 3:33:15 PM PDT by Rashputin (Obama stark, raving, mad, and even his security people know it.)
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To: 50sDad

I once bought a car on the basis where you can slide a pack of Necco wafers on the dashboard. My friend had a 1985 Ford LTD, the small one, where it had a groove on the dashboard. I had to tie my shoe so I put the pack in the groove. He took a hard turn and they slide all the way towards him and down to the floor of the car and we had a good laugh. When I bought a small LTD, it was a 1986 model, much like his but mine was more basic, but it had that groove. We used to play “Necco games” where we tried to slide it without having it drop to the floor. It was a blast. B-) I miss that car for other reasons. It had rear wheel drive but I’ve beaten 4x4’s climbing up over hills with snow and ice and many times, I can plow through snow over 12 inches deep and still move. Wish I had that car back again.


11 posted on 10/27/2011 3:35:57 PM PDT by Nowhere Man ("People should not fear their government, their government should fear the people." - V for Vendetta)
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To: Rashputin
some of the flavors actually tasted like they had been dropped in the dirt

Eco-Neccos?

12 posted on 10/27/2011 3:37:18 PM PDT by Da Bilge Troll (Defeatism is not a winning strategy!)
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To: smokingfrog
They still make those things?


13 posted on 10/27/2011 3:37:27 PM PDT by Revolting cat! (Let us prey!)
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To: leenie312

Yes, I remember them as a kid, too.
Now, the chalky candy is way too similar to eating fruit flavored Tums.


14 posted on 10/27/2011 3:38:47 PM PDT by nuconvert ( Khomeini promised change too // Hail, Chairman O)
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To: a fool in paradise
Must haves for roof making!


15 posted on 10/27/2011 3:41:03 PM PDT by Daffynition (“There are no compacts between lions and men, and wolves and lambs have no concord.” ~ Homer)
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To: smokingfrog

The perfect wafer to play Holy Communion!! We Catholics just ate this stuff up.


16 posted on 10/27/2011 3:41:10 PM PDT by Sacajaweau
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To: a fool in paradise

I tell you what, I was one of those who complained about their new “flavors”. They are NASTY....like Mexican candy. yuck.

I hope they DO bring back the original classic “chalk” flavors. I liked them.


17 posted on 10/27/2011 3:45:10 PM PDT by Lucky9teen (Peace is that brief glorious moment in history when everybody stands around reloading.~Thomas Jeffer)
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To: leenie312

Green was always my favorite, as well. The white and pink ones come fairly close. The black ones are gross.

Neccos were one of my favorite candies when I was a kid. I loved candy cigarettes, too. Then there were the wax lips... Candy is a lot like cartoons, I guess. The more imaginative, flavorful ones seem to have all been made decades ago. I’m glad Necco is going back to their traditional recipes.


18 posted on 10/27/2011 3:46:48 PM PDT by exDemMom (Now that I've finally accepted that I'm living a bad hair life, I'm more at peace with the world.)
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To: NewHampshireDuo
It's these that I have a problem with


The new flavors are NASTY! If I wanted Mexican candy, I'd go to the corner Mexi-store.
19 posted on 10/27/2011 3:48:49 PM PDT by Lucky9teen (Peace is that brief glorious moment in history when everybody stands around reloading.~Thomas Jeffer)
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To: Lucky9teen

I knew they still sell them, I have to confess I thought they stopped making them in 1972.

I kid!


20 posted on 10/27/2011 3:49:19 PM PDT by a fool in paradise ('Are now or have you ever been a member of the tea party?' is NOT a legitimate debate question.)
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