Skip to comments.Vanity: Outlook won't let me send mail
Posted on 05/16/2005 8:14:05 PM PDT by jra
Okay, here's the deal. Broadband (cable) internet with two PC's. His email works fine. He uses Netscape Mail. She uses Outlook, and can receive okay, but cannot send.
Outlook gives an error message that the SMTP server timed out, to contact our ISP, but that can't be the true cause, since the other machine without Outlook works fine both coming and going. FWIW, the error number is 0x8004210B
Any Outlook experts care to opine?
Are you logged in?
What firewall/virus package do you have?
If you have McAfee, check the settings. It alters Outlook settings to get in the way of incoming and outgoing mail. I don't have it but have a friend who struggled with the Outlook/McAfee combination for a month before throwing out McAfee and replacing it with Symantec (nee Norton).
It might be a anti-virus and-or fireware software problem.
Get rid of Outlook.....use Eudora.....
I changed mine to port 110 and instantly, problem was solved.
Or Pegasus. Both are great.
FWIW, there is spam mail out there that knocks outlook at from receiving.
It has a ::time out:: ::time out:: ::time out:: code. Not sure what it does. Once it hits Outlook, rebooting is the only way to fix it.
I assumed when you say "outlook" you meant outlook express. ( though the same process applies to outlook)
and here's one of MS's takes on it.
Yep, I visited that page. Question: Are you sure the machines have different SMTP servers based only on the fact that they use different email clients?
These machines share a router and modem.
Not arguing, just curious.
advanced settings > (or "select advanced settings")
Change the port setting to 110
Or first check the port setting on your husband's email and use that one. This should solve the problem.
1) Turn off "check outgoing mail" in McAfee.
2) If they are using an SSL connection for their e-mail, check what version of Outlook they are using. The initial shipment of Outlook XP (also known as Outlook 2002) had an error not allowing Outlook to properly send through SSL.
If neither of these options fixes the problem, freepmail me and I'll see if I can help further.
Port 110 is standard for POP, port 25 is standard for SMTP. If the problem is outgoing, SMTP is the culprit.
Depending on your service provider, many are blocking port 110. Try changing your STMP Port to 587.
I've had this problem with Netzero.
Outlook causes netzero to disengage. While your outgoing message is hung up, refresh your ISP mail program.
opps..." STMP" = SMTP
BTW...SBC is one of those that now blocks 25 and 110.
oops..I misunderstood you.
I assumed the Netscape mail was Netscape's web based email.
If Netscape mail is the email client within netscape, then the SMTP server name should be the same for both Netscape Mail & Outlook.
Go to your email account in Outlook Express (under the Tools menu).
Go to the tab that says 'Outgoing Server'
Click on checkbox that says 'My outgoing mail server requires authentication'
Select radio button that says to use same setting as incoming mail server.
Click 'Apply' on everything and close all dialogs.
Exit out of Outlook Express.
Bring up Outlook Express again and everything should work.
P.S.: I'm writing this from memory, so a few of the terms may be slightly off...
You're gonna need to buy a new computer
P.S.S: And WHATEVER you do, DON'T change your SMTP or POP ports from the current settings. This will REALLY mess you up and is not the problem.
P.S.S.: I said Outlook Express in my comments, but the same holds true for Outlook. I think that you have to go under the 'Tools' menu, then 'Email Accounts', select 'View or change existing e-mail accounts', select your default SMPT/POP account, select 'Change', click on 'More Setting...', click on 'Outgoing server', and then proceed as mentioned in my previous post.
extend the timeout time.
double click your accout.
change the timeout time to greater than 1 minute.