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Vanity: Outlook won't let me send mail

Posted on 05/16/2005 8:14:05 PM PDT by jra

Okay, here's the deal. Broadband (cable) internet with two PC's. His email works fine. He uses Netscape Mail. She uses Outlook, and can receive okay, but cannot send.

Outlook gives an error message that the SMTP server timed out, to contact our ISP, but that can't be the true cause, since the other machine without Outlook works fine both coming and going. FWIW, the error number is 0x8004210B

Any Outlook experts care to opine?


TOPICS: Computers/Internet
KEYWORDS: help

1 posted on 05/16/2005 8:14:06 PM PDT by jra
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To: jra

Reboot Windows.


2 posted on 05/16/2005 8:14:56 PM PDT by sourcery (Resistance is futile: We are the Blog)
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To: jra

Are you logged in?


3 posted on 05/16/2005 8:15:27 PM PDT by BenLurkin (O beautiful for patriot dream - that sees beyond the years)
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To: jra

What firewall/virus package do you have?


4 posted on 05/16/2005 8:15:56 PM PDT by Calpernia (Breederville.com)
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To: jra

If you have McAfee, check the settings. It alters Outlook settings to get in the way of incoming and outgoing mail. I don't have it but have a friend who struggled with the Outlook/McAfee combination for a month before throwing out McAfee and replacing it with Symantec (nee Norton).


5 posted on 05/16/2005 8:16:42 PM PDT by NCjim (The more I use Windows, the more I love UNIX)
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To: jra

It might be a anti-virus and-or fireware software problem.


6 posted on 05/16/2005 8:16:53 PM PDT by Paul C. Jesup
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To: jra

Get rid of Outlook.....use Eudora.....


7 posted on 05/16/2005 8:17:53 PM PDT by goodnesswins (Our military......the world's HEROES!)
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To: jra
Netscape & Outlook = different mail servers.

check that the smtp server name, in outlook, is correct.
in outlook, in the tools menu,
select accounts
double click your account
select the sever tab
verify the name is correct.

not much

good luck
8 posted on 05/16/2005 8:20:15 PM PDT by stylin19a ( Social Security...neither social nor secure.)
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To: jra
This happened to me recently. Tried everything, couldn't figure it out. Finally called the tech support at my web hosting company and he suggested I change the port setting. Reason was that the provider (sbcpacbell) on occasion and without notice would change the port to foil spammers.

I changed mine to port 110 and instantly, problem was solved.

9 posted on 05/16/2005 8:21:46 PM PDT by Grim
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To: goodnesswins

Or Pegasus. Both are great.

FWIW, there is spam mail out there that knocks outlook at from receiving.

It has a ::time out:: ::time out:: ::time out:: code. Not sure what it does. Once it hits Outlook, rebooting is the only way to fix it.


10 posted on 05/16/2005 8:21:50 PM PDT by Calpernia (Breederville.com)
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To: stylin19a; jra

I assumed when you say "outlook" you meant outlook express. ( though the same process applies to outlook)


11 posted on 05/16/2005 8:23:34 PM PDT by stylin19a ( Social Security...neither social nor secure.)
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To: jra

and here's one of MS's takes on it.

http://support.microsoft.com/default.aspx?kbid=827349


12 posted on 05/16/2005 8:25:45 PM PDT by stylin19a ( Social Security...neither social nor secure.)
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To: stylin19a

Yep, I visited that page. Question: Are you sure the machines have different SMTP servers based only on the fact that they use different email clients?

These machines share a router and modem.

Not arguing, just curious.


13 posted on 05/16/2005 8:33:11 PM PDT by jra
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To: jra
Like I said, I had the exact same problem. Could receive, but could not send. To change the port setting go :

tools >
accounts >
edit >
advanced settings > (or "select advanced settings")
Change the port setting to 110

Or first check the port setting on your husband's email and use that one. This should solve the problem.

14 posted on 05/16/2005 8:35:30 PM PDT by Grim
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To: jra

1) Turn off "check outgoing mail" in McAfee.

2) If they are using an SSL connection for their e-mail, check what version of Outlook they are using. The initial shipment of Outlook XP (also known as Outlook 2002) had an error not allowing Outlook to properly send through SSL.

If neither of these options fixes the problem, freepmail me and I'll see if I can help further.


15 posted on 05/16/2005 8:36:17 PM PDT by Anitius Severinus Boethius
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To: Grim

Port 110 is standard for POP, port 25 is standard for SMTP. If the problem is outgoing, SMTP is the culprit.


16 posted on 05/16/2005 8:42:59 PM PDT by Anitius Severinus Boethius
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To: jra

Depending on your service provider, many are blocking port 110. Try changing your STMP Port to 587.


17 posted on 05/16/2005 8:43:49 PM PDT by politicalwit (USA...A Nation of Selective Law Enforcement.)
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To: jra

I've had this problem with Netzero.

Outlook causes netzero to disengage. While your outgoing message is hung up, refresh your ISP mail program.


18 posted on 05/16/2005 8:45:39 PM PDT by opbuzz (Right way, wrong way, Marine way)
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To: politicalwit

opps..." STMP" = SMTP

BTW...SBC is one of those that now blocks 25 and 110.


19 posted on 05/16/2005 8:45:42 PM PDT by politicalwit (USA...A Nation of Selective Law Enforcement.)
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To: jra

oops..I misunderstood you.
I assumed the Netscape mail was Netscape's web based email.

If Netscape mail is the email client within netscape, then the SMTP server name should be the same for both Netscape Mail & Outlook.

sorry....


20 posted on 05/16/2005 8:54:15 PM PDT by stylin19a ( Social Security...neither social nor secure.)
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To: jra

Go to your email account in Outlook Express (under the Tools menu).

Select 'Properties'

Go to the tab that says 'Outgoing Server'

Click on checkbox that says 'My outgoing mail server requires authentication'

Select radio button that says to use same setting as incoming mail server.

Click 'Apply' on everything and close all dialogs.

Exit out of Outlook Express.

Bring up Outlook Express again and everything should work.

P.S.: I'm writing this from memory, so a few of the terms may be slightly off...


21 posted on 05/16/2005 9:02:04 PM PDT by politicket (We now live in a society where "tolerance" is celebrated at the expense of moral correctness.)
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To: jra

You're gonna need to buy a new computer


22 posted on 05/16/2005 9:03:26 PM PDT by Vision (When Hillary Says She's Going To Put The Military On Our Borders...She Becomes Our Next President)
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To: jra

P.S.S: And WHATEVER you do, DON'T change your SMTP or POP ports from the current settings. This will REALLY mess you up and is not the problem.


23 posted on 05/16/2005 9:04:01 PM PDT by politicket (We now live in a society where "tolerance" is celebrated at the expense of moral correctness.)
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To: jra

P.S.S.: I said Outlook Express in my comments, but the same holds true for Outlook. I think that you have to go under the 'Tools' menu, then 'Email Accounts', select 'View or change existing e-mail accounts', select your default SMPT/POP account, select 'Change', click on 'More Setting...', click on 'Outgoing server', and then proceed as mentioned in my previous post.


24 posted on 05/16/2005 9:07:45 PM PDT by politicket (We now live in a society where "tolerance" is celebrated at the expense of moral correctness.)
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To: jra

longshot here:

extend the timeout time.

Select "tools"
Select "accounts"
double click your accout.
select "advanced"
change the timeout time to greater than 1 minute.

good luck


25 posted on 05/16/2005 9:52:19 PM PDT by stylin19a ( Social Security...neither social nor secure.)
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