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Usability test: Does iPhone match the hype? - Users try out the iPhone, HTC Touch, Nokia N95
Computerworld ^ | September 21, 2007 | David Haskin

Posted on 09/22/2007 11:45:22 AM PDT by Swordmaker

We all know that in the technology world, the hype about new products often doesn't match reality. So it's fair to ask: Is the iPhone as good as its hype? In particular, does iPhone's much-discussed touch-screen interface really make using the device simpler and more intuitive?

Everybody will have an opinion, but what's need is something more objective and definitive. So an expert in the field -- Perceptive Sciences, an Austin, Texas-based usability consulting firm -- was asked to examine and compare the iPhone and two competitors.

The results of its tests were unequivocal: While the iPhone is not the most feature-rich device, this group of experts found that when it comes to usability, iPhone does, indeed, live up to its hype.

(Excerpt) Read more at computerworld.com ...


TOPICS: Computers/Internet
KEYWORDS: smartphones
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1 posted on 09/22/2007 11:45:30 AM PDT by Swordmaker
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To: 1234; 50mm; 6SJ7; Abundy; Action-America; af_vet_rr; afnamvet; akatel; Alexander Rubin; Amadeo; ...
iPhone versus Nokia N95 and HTC Touch... PING!

If you want on or off the Mac Ping List, Freepmail me.

2 posted on 09/22/2007 11:46:46 AM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE)
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To: Swordmaker

LIke the Iphone, but I need an “unlocked” phone and other than a 17 year old in NJ unlocking it, haven’t heard Apple/ATT give the codes to unlock them.

The best phone I ever had was the simple Nokia 6820. Compact, easy to use and the best querty pad. Have the Treo 750/unlocked and don’t care for it.

Would buy the unlocked Iphone through Cingular (ATT) when offered.


3 posted on 09/22/2007 11:57:31 AM PDT by rineaux (Just say NO to taglines)
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To: rineaux

Um... the iPhone has been unlocked for a while, and not by the kid in NJ. To the point where you can get terminal access on the OS. There’s even an automated program to do it.

Unlocking is rather silly, though, since a) there are no features turned off on the iPhone, and b) the only other service in the US you can use is, um... T-mobile. No other carrier has a network that can talk to it.

Finally, the iPhone you buy at an Apple store is not subsidized, so you don’t even have to buy a contract. You can buy it, activate it with one of several schemes that have nothing whatsoever to do with ATT or Apple, and slap your existing ATT/Cingular SIM card in it. It works just fine.


4 posted on 09/22/2007 12:29:23 PM PDT by Spktyr (Overwhelmingly superior firepower and the willingness to use it is the only proven peace solution.)
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To: Spktyr

Thanks for the info. Will look into it. Travel to Asia a lot and now that my Treo is unlocked, I switch in and out of the sim cards from my asian number to the US number. That is what I am wanting to do with the Iphone. As long as it is unlocked, as all phones sold in Asia are, and it works with my asian number, i’ll buy it.


5 posted on 09/22/2007 12:35:47 PM PDT by rineaux (Just say NO to taglines)
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To: rineaux

Some people have already tested this and aside from the Visual Voicemail feature (which only works with the ATT voicemail computers anyway), they work just fine on other continents. The only problem is that you MUST have a SIM from a network that supports the US GSM frequencies as the iPhone is not a quad-band phone, IIRC.


6 posted on 09/22/2007 1:00:09 PM PDT by Spktyr (Overwhelmingly superior firepower and the willingness to use it is the only proven peace solution.)
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To: Spktyr

MUST have a SIM from a network that supports the US GSM frequencies as the iPhone is not a quad-band phone, IIRC.

Thanks for the added info you probably saved me a bunch of time with the phone carrier here in asia.


7 posted on 09/22/2007 1:12:20 PM PDT by rineaux (Just say NO to taglines)
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To: Swordmaker

They got it right about the lack of a click. Most people subconsciously expect some tactile feedback from a click, and not getting one makes people hesitant that they’ve succeeded in pressing the button — even if they then see action on the screen. Otherwise, people generally have to use the device a while to the point where they trust it absent the tactile feedback. Even then, well, there’s a reason touch-typists hate “mushy” keyboards, no tactile feedback.


8 posted on 09/22/2007 2:01:26 PM PDT by antiRepublicrat
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To: Swordmaker

Having an iPhone, a Treo, and a Blackberry (I use these devices typically instead of PC’s) I can say without hesitation that despite having a far superior screen the keyboard on the iPhone is significantly harder to use. Most notable is the requirement to use two hands to type, while typing with one hand on the Treo is still easier, and with 2 hands much easier. The iphone also doesn’t have any directional arrows for moving between text, or cut/copy/paste functions. It’s still a great device, but text input and manipulation is one of its weakest features.


9 posted on 09/22/2007 2:10:33 PM PDT by Golden Eagle
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To: Spktyr

I wouldn’t recommend anyone hack their iphone. Not only is Apple refusing warranty for phones they determine have been hacked, they’re even blacklisting them and refusing to support I’m any manner. You also have to be very careful about updating the phone or even iTunes updates which could leave you with a luxurious paperweight. Jobs himself has made recent comments about taking it to the hackers so hacker beware.


10 posted on 09/22/2007 2:17:24 PM PDT by Golden Eagle
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To: Golden Eagle

I’m = in

That typo above appears to be a perfect example of difficulty using the iphone keyboard. It appears while I was attempting to type the word “in” a space was accidentally pressed along with the n and then the AI attempted to correct it and changed it to “I’m” which I didn’t notice while proofreading.


11 posted on 09/22/2007 2:23:36 PM PDT by Golden Eagle
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To: Golden Eagle

By the way, the hacking I’m referring to is SOFTWARE ONLY.

The people who hacked their phone through hardware clearly invalidated their warranty. So far, software hacked ones *are* still being taken in for warranty service.

Got a citation for an iPhone being bricked by an Apple update?


12 posted on 09/22/2007 3:18:52 PM PDT by Spktyr (Overwhelmingly superior firepower and the willingness to use it is the only proven peace solution.)
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To: Golden Eagle

Should also note that Apple’s official position is “we don’t care what you do with your phones, but we’re not going to give you support if your hacked app doesn’t work either.”


13 posted on 09/22/2007 3:19:43 PM PDT by Spktyr (Overwhelmingly superior firepower and the willingness to use it is the only proven peace solution.)
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To: antiRepublicrat

There is an option for the desired “click” sound when using the unit. All you have to do is decide if you want it or not.

Just another option on the iPhone.


14 posted on 09/22/2007 3:20:40 PM PDT by romanesq
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To: Spktyr

Some hackers probably get a thrill over the very threat of Apple trying to block them, but my recommendation remains the same, don’t hack it unless the limited increase in features is worth losing your warranty, if not destroying the device.

http://www.iigy.com/2007/09/21/apple-decision-crack-version-iphone-will-be-unable-to-receive-after-sales-service/

http://mytechngadget.blogspot.com/2007/09/hacked-apple-iphones-blacklisted-by.html

http://www.techworldspace.com/2007/09/22/hacked-iphones-may-become-useless/


15 posted on 09/22/2007 3:34:31 PM PDT by Golden Eagle
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To: Swordmaker
the first page
16 posted on 09/22/2007 9:10:43 PM PDT by Tribune7 (Michael Moore bought Haliburton)
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To: Temple Owl
Perceptive Sciences designed this test to be as objective as possible, according to senior research scientist Tom Thornton and research scientist Tim Ballew. That's particularly important, they said, because of the high level of attention iPhone has received; it would be easy for that hype to influence the results of more subjective tests.

The company brought in 10 testers who had never used any of the three devices. It then asked the testers to perform a series of tasks on each device with quantifiable results, such as the time needed to find and use the on/off switch. Other tasks included setting the phone to vibrate, making a call, saving a phone number to the contact list, sending a brief e-mail, taking a photo and finding a Web site using the device's built-in browser.

(snip)

It's also important to remember that the tests focused on how easy it was to pick up the device and use it right out of the box.

(snip)

Let's cut to the bottom line: In terms of usability, iPhone blew away its two competitors.

17 posted on 09/22/2007 9:16:40 PM PDT by Tribune7 (Michael Moore bought Haliburton)
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To: All

Can anyone help me out?

I would love an iPhone, but am in a rural area that doesn’t have ATT coverage. When I look at the coverage map on the ATT site, there is supposed to be coverage by someone else, but how do I find out who?

Chautauqua county, by the way, near Jamestown, NY. How do I find out if an iPhone will work for me?


18 posted on 09/23/2007 7:29:40 AM PDT by jacquej
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To: Spktyr; Swordmaker

Thanks Spktyr (and Swordmaker for the ping).


19 posted on 09/23/2007 6:16:58 PM PDT by SunkenCiv (Profile updated Wednesday, September 12, 2007. https://secure.freerepublic.com/donate/)
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To: jacquej

What coverage map are you looking at?


20 posted on 09/23/2007 6:35:34 PM PDT by Spktyr (Overwhelmingly superior firepower and the willingness to use it is the only proven peace solution.)
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